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![]() ![]() \setup.exe /s /z"-s C:\Downloads\WPluginMSUC\9.0.000.00\genesys_silent.ini -sl c:\logs\plugin.log Cannot install skype for business plugin upgrade#You can silently install or upgrade the Skype for Business Workspace Plug-in by using the following command-line entry: Provide values for the configuration options that you added to your Workspace Desktop Edition application.Disable the "Voice - Can Suspend or Reinstate A Conference Party" role, because the Plugin does not support it.Video - Can Use Lync Video Channel: The agent is permitted to use the Skype for Business video channel.Video - Can Join Lync Video Channel: The agent is permitted to join an existing Skype for Business video channel.Skype for Business - Can change presence: The agent is permitted to change presence of the associated Skype for Business user.The other privileges of Microsoft Skype for Business cannot be configured if the value is Not Assigned. Skype for Business - Can Use Plug-in for Microsoft UC: The agent is permitted to use functions of Workspace Plugin for Skype for Business. Cannot install skype for business plugin code#IM - Can Set Interaction Disposition: Allows an agent to set a Disposition code during or after an IM call.IM - Can One Step Transfer: Enables instant transfer of an IM call.IM - Can One Step Conference: Enables instant conference of an IM call.IM - Can Delete From Conference: Enables the initiator of a conference to delete a party from a conference.Assign privileges, if you are using role-based access control.Be sure that your configuration procedure includes importing the template and metadata for the Plugin. Install Workspace Plugin for Skype for Business for each Workspace Desktop Edition that your agent uses.See details in the Workspace Desktop Edition documentation. Genesys recommends to assign the "Instant Messaging: Can release" privilege to all agents, since some Skype for Business clients might not support disconnection functionality for IM calls.This makes roles and other required items available. Genesys Administrator 8.1 Help for information on importing metadata). Be sure that your configuration procedure includes importing the template and metadata (see the To use role-based access control, you must use Genesys Administrator to configure Workspace Desktop Edition and the Plugin.You use the Skype for Business Basic (free) client version or. Cannot install skype for business plugin full version#Workspace Plugin for Skype for Business requires the full version of the Skype for Business client (32-bit only-64-bit is not supported) that is delivered as part of either Microsoft Office 2013 or 2016 to be installed on the agent desktop, including, at minimum, the Microsoft Word module from the Microsoft Office suite.Ĭorrect operation is not guaranteed if either:
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